Voice of the customer survey

Engage your customers and gather their feedback

A Voice of the Customer (VOC) survey template is a common survey tool used to gauge the requirements, desires, and expectations of customers. Typically, this survey includes a number of questions that aim to assess customers' satisfaction, loyalty, and overall experience with a business, good, or service.

The VOC survey form may ask questions regarding a customer's brand awareness, perceptions of the business's products or services, purchasing patterns, and satisfaction with customer service. To provide clients the opportunity to offer more in-depth feedback, it could also contain open-ended questions.

The VOC survey data can be used to pinpoint consumer problems, areas for growth, and chances to raise satisfaction and loyalty levels with current and potential customers. Decisions on the creation of new products, the development of marketing plans, and the enhancement of customer service can all be made using the data gathered and analyzed.

Who is it for?

A Voice of the Customer (VOC) survey template is for businesses of all sizes and across all industries who want to measure their customers' opinions, needs, and expectations.

This includes companies in the B2B and B2C sectors, service providers, retailers, healthcare providers, financial institutions, and other organizations that want to improve their customer experience and increase customer retention.

You can customize this template to your own by adding your logo and your brand's colors. Use a custom domain for it and send custom emails to your ambassadors.

You can add the form to your website as an iframe, script, widget, or chatbot. Or send the form URL directly to users.

Features used in this template:

- NPS
- CSAT
- Single-step with a page break 
- Long text field 

Create an app out of your form to track all your data. You can get instant reports with different views such as tables, charts, galleries, and boards. 

How to create advanced charts.