Ticketing system
Streamline your workflow with Formaloo’s ticketing system
Efficiently manage customer inquiries and support requests with our powerful Ticketing System template. This customizable tool is designed to help teams handle tickets smoothly, ensuring no issue falls through the cracks. Whether you’re running a helpdesk or managing internal IT requests, this ticketing system simplifies the process, making your team more productive and your customers happier.
Who can use this ticketing system?
This flexible ticketing solution is perfect for a wide range of industries and departments, including:
- Customer Support Teams: Handle customer complaints and inquiries effortlessly.
- Helpdesk & IT Departments: Track and resolve technical issues with ease.
- Non-Profit Organizations: Manage donations and support requests efficiently.
- Online Ticketing Platforms: Organize and process event or service ticketing.
- Technical Support Teams: Streamline troubleshooting and product issues.
Whether you're managing external or internal requests, this system gives you the tools you need to stay organized and respond quickly.
Key features of the ticketing system
Our Ticketing System template comes pre-loaded with all the essential features you need:
- Single-step Form: Keep it simple for users with a streamlined, one-page form.
- Long Text & Single-Choice Fields: Gather all the necessary details without overwhelming your users.
- File Upload: Let customers easily attach screenshots or documents to clarify their issues.
- Priority Tagging: Categorize tickets as "Critical," "High," or "Low" priority for efficient resolution.
These features help teams stay organized and prioritize tasks based on urgency, ensuring no issue is left unattended.
How to customize your ticketing system
With Formaloo, customizing your ticketing system is simple and fast. Using the Design Tab, you can:
- Change the font, colors, and button styles to match your brand.
- Add your company logo and background images for a personalized touch.
- Implement Conditional Logic to hide or show fields based on user responses, making your form smarter and more dynamic.
Looking to go a step further? Create admin-only fields to categorize tickets, such as grouping them into stages like “Open,” “In Progress,” or “Resolved.” You can then use these categories to build visual Kanban boards, making it easier for your team to track ticket statuses and collaborate efficiently.
Pro Tip: Use data visualizations for insights
Once your tickets start rolling in, Formaloo's powerful data analytics can help you make sense of it all. Transform your ticket data into charts, tables, and boards to spot trends, analyze team performance, and make data-driven decisions. This adds an extra layer of insight to your customer service or IT operations.
Publish and share in seconds
When your ticketing system is ready to go live, you have multiple sharing options:
- Embed it directly into your website as an iframe or widget.
- Share the form link via email or social media.
- Use it as an interactive chatbot to engage with users in real time.
Each method is designed to make accessing your ticketing system effortless for your customers.
Start using Formaloo’s Ticketing System today and experience streamlined customer support that boosts both your team's efficiency and your customers’ satisfaction. For more tips on optimizing your forms, check out our guide on form customization or watch our video tutorial to take your ticketing system to the next level!