Ticketing system

Easily communicate with your customers and improve your customer success 

A Ticketing System Form Template is a valuable tool for businesses and organizations to streamline their ticketing and support processes. It provides a structured framework for capturing, managing, and resolving customer inquiries, requests, and issues in an organized and efficient manner.

This template typically includes fields to gather essential information from customers, such as their name, contact details, ticket category, priority level, and a detailed description of the problem or request. It enables customers to submit their tickets electronically, eliminating the need for manual paperwork and streamlining the entire ticketing process.

Who is it for?

- Customer support teams
- Helpdesk or IT departments
- Non-profit organizations
- Online ticketing platforms
- Technical support teams

You have a number of options to alter the style of your form using the "Design" tab on the editor page. You can alter the text on the buttons and messages, for instance, by changing the font and color, adding background photos, adding your logo, etc.

Watch this video to see how to customize your form to the next level.

Improve your form's interactivity by adding conditional logic to show or hide questions based on participants' previous answers.

Once your form is ready, you can publish it on your website as an iframe, script, widget, or chatbot. Alternatively, you can share the form URL directly with users.

Features used in this template:

- Single-step form
- Long text field
- Single-choice field
- File upload field

Easily collaborate with your team to make more informed decisions by using the data you collected to create tables, charts, and boards. Manage the access levels for your team members based on their job responsibilities.

Learn more about how to create advanced charts using different sets of data. 

You can also create admin-only fields to categorize your tickets from "Critical" to "Normal". With these categories, you can create Kanban boards for your team to organize the customer tickets and drag them through the pipeline.