Customers can use a tool to provide feedback on their experiences with airlines called a rate and review airlines form. The purpose of this form, which normally includes a series of questions, is to gauge the client's satisfaction with several elements of the airline's service, including the reservation process, check-in processes, in-flight experience, and customer service.
Airlines can use this form to gather feedback and improve their service offerings, while customers can use it to provide feedback and help airlines enhance the overall customer experience.
The “Design” tab of your form’s editor page gives you lots of opportunities to customize your form’s design. You can change the font and color, add background images, add your logo, or even customize the text on the buttons and messages.
Watch this video to see how to customize your form to the next level.
Use the logic to redirect to the product that is suitable for the user or show them more relevant questions based on their previous answers.
- NPS fields (score 0-10)
- Conditional logic
- Dropdown field
You can limit the form submissions per user to avoid duplicate responses and get more accurate data. Integrate your form with your favorite tools using Zapier and automate your marketing processes such as sending automated follow-up emails based on specific triggers.
Add answer piping to create interactive and personalized forms.
You can use conditional logic to show only relevant questions to users depending on their previous answers.
To get the most out of your data and to make informed decisions, create tables, charts, and boards.
You can also collaborate with your marketing team and work together on analyzing this data by giving them access depending on their specific roles.