Product satisfaction survey

Maximize your product insights

A product satisfaction survey is a vital tool used by businesses to gather feedback from customers about their experiences with a product. It helps companies understand customer satisfaction levels, identify areas for improvement, and gauge overall product performance in the market.

By collecting and analyzing this feedback, businesses can make informed decisions to enhance product quality, boost customer satisfaction, and drive growth.

Who is it for?

This template is ideal for product managers, customer experience teams, marketing professionals, and business owners who aim to understand their customers' opinions and satisfaction levels with their products.

It is suitable for companies of all sizes and across various industries looking to gain valuable insights into their product performance directly from their customers.

Features used in this template

1. CSAT (Customer Satisfaction Score): Measures customer satisfaction with the product by asking respondents to rate their experience. This score helps identify how satisfied customers are with specific aspects of the product.
2. NPS © (Net Promoter Score): Gauges customer loyalty by asking how likely they are to recommend the product to others. This metric is crucial for understanding overall customer sentiment and predicting future growth.
3. Open-ended questions: Provides respondents with the opportunity to give detailed feedback and share their thoughts, suggestions, or concerns in their own words. This qualitative data is valuable for gaining deeper insights into customer opinions.
4. Single choice questions: Offers respondents a set of predefined options to choose from, making it easy to collect specific information and analyze trends.

Use this product satisfaction survey template to effectively capture and analyze customer feedback, driving continuous improvement and ensuring your product meets customer expectations.