Net promoter score (NPS®)

Measure customer loyalty with our NPS® Widget

Net promoter score (NPS®) is a widely used metric for measuring customer loyalty and satisfaction. This template allows you to gather feedback from your customers by asking them one simple question: "How likely are you to recommend our product/service to a friend or colleague?" Customers will respond on a scale of 0 to 10, with 0 being "not at all likely" and 10 being "extremely likely".

Based on their responses, customers will be classified into three categories: Promoters (9-10), Passives (7-8), and Detractors (0-6). The NPS® is then calculated by subtracting the percentage of Detractors from the percentage of Promoters. The resulting score ranges from -100 to 100, with higher scores indicating greater customer loyalty and satisfaction.

Who is this template for?

This template is useful for businesses of all sizes and industries looking to measure customer satisfaction and identify areas for improvement in their products or services.

Features used in this template

• Widget
• Score field
• Long text field

Add answer piping to create interactive and personalized forms. Also can get notified and receive an email every time the form gets a new response.

Provide an application tracking code on your forms and send it to your users.

The Net Promoter Score (NPS) widget can be used by businesses of any size or industry to measure customer loyalty and satisfaction. It is particularly useful for businesses that want to identify areas for improvement and track changes in customer satisfaction over time.

So why not give it a try and see the impact it can have on your sales team? Sign up for Formaloo today and start creating your own widget in minutes!