A standardized survey tool used to gauge client loyalty and satisfaction is the NPS (Net Promoter Score) survey form. The purpose of this survey template is to determine how likely it is that customers will tell others about a business, product, or service by asking a few brief questions.
Customers are typically asked to rate how likely they are to recommend a good or service on a scale of 0 to 10 as the first question in the NPS satisfaction survey. Customers are then divided into three groups based on their score: detractors, passives, and promoters.
After that, the survey asks follow-up questions to get a better understanding of why respondents provided the rating they did and what the business might do to enhance the customer experience.
The NPS satisfaction survey template is for businesses of all sizes and across all industries who want to measure their customers' loyalty and satisfaction levels. This includes service providers, retailers, healthcare providers, financial institutions, and other organizations that want to improve their customer experience and increase customer retention.
The “Design” tab of your form’s editor page gives you lots of opportunities to customize your form’s design. For example, you can change font and color, add background images, add your logo, or even customize the text on the buttons and messages.
Watch this video to see how to customize your form to the next level.
- NPS field
- Conditional logic
- Answer piping
You can also prevent duplicate submissions on your forms.
Add answer piping to create interactive and personalized forms and get notified and receive an email every time the form gets a new response.
Share the results using a live presentation feature with your team members or collaborate together by sharing different accesses with them.
When you’re ready to publish your form, you can add it to your website as an iframe, script, widget, or chatbot. Or send the form URL directly to users.