Net promoter score (NPS) template

Measure customer loyalty with Net Promoter Score® surveys

Your Net Promoter Score® (NPS) is a powerful metric that measures customer loyalty and satisfaction. By understanding how likely your customers are to recommend your business to others, you can gain valuable insights to improve your offerings and drive long-term growth.

It includes the core NPS® question and optional follow-up questions to gather valuable insights into your customer experience.

Formaloo's easy-to-use NPS survey template makes it simple to collect feedback and calculate your score.

Who is this template for?

This template is perfect for any business or organization looking to understand their customers' perceptions and likelihood to recommend their products or services.

It's ideal for gathering feedback from recent customers, website visitors, or app users.

Features used in this template

• NPS field
• Answer piping
• Long text field

Prevent duplicate submissions and ensure a smooth user experience.

Personalize the form journey with answer piping, allowing questions to adapt based on previous answers. This creates a more interactive and engaging experience.

Stay informed! Receive instant notifications and emails whenever you get a new form response.

Conditional logic lets you tailor the form further, making it even more customized to your needs.

Ready to publish? Formaloo offers flexible options. Integrate your form seamlessly with iframes, scripts, widgets, or chatbots. You can also simply share the form URL directly.

Start collecting NPS data today and see how it can help you:

• Increase customer satisfaction
• Improve customer retention
• Boost brand loyalty
• Drive referrals and sales

Explore how you can calculate your Net Promoter Score and the differences between NPS and CSAT.

Additional tips

• Briefly explain how the NPS® score is calculated and its significance for businesses.
• Mention the option to customize the template with additional questions relevant to your specific needs.
• Highlight the ability to analyze NPS® data and generate reports within Formaloo for actionable insights.

With just a few clicks, you can create a professional NPS survey and start gathering valuable customer feedback. Our intuitive interface makes it easy to customize the survey to fit your specific needs, and our real-time reporting tools allow you to track your progress over time.

Gain valuable customer insights and improve your brand experience with the Net Promoter Score (NPS)® template. Get started for free!