Customer satisfaction survey
Gather insightful feedback from your customers and check how satisfied they are!
Businesses can use a customer satisfaction survey template to gauge how pleased their clients are with their products or services. Customers can often respond to a series of questions in the survey, giving the company insightful feedback. The survey's objectives are to evaluate overall customer satisfaction and pinpoint areas where the company may make improvements.
To suit the requirements of the company, the customer satisfaction survey template can be customized. It may cover inquiries about specific products or services, the quality of the customer support received, the entire purchasing experience, and other topics. The survey can be sent by social media, pop-up windows on the company website, or email.
Who is it for?
This customer satisfaction survey template is useful for businesses that want to improve their customer satisfaction levels, increase customer loyalty, and stay ahead of their competitors. It can be used by businesses of all sizes and industries.
The “Design” tab of your form’s editor page gives you lots of opportunities to customize your form’s design. For example, you can change font and color, add background images, add your logo, or even customize the text on the buttons and messages.
Watch this video to see how to customize your form to the next level.
Get notified every time a new response is submitted and send custom emails to your users to match your brand.
Features used in this template:
- Multi-step form
- CSAT
- Single-choice fields
You can use conditional logic to show only relevant questions to users depending on their previous answers.
When you’re ready to publish your form, you can add it to your website as an iframe, script, widget, or chatbot. Or send the form URL directly to users.
After publishing your survey and start gathering your customer feedback, you can organize this data in one place by creating instant reports. Build tables, charts, and boards to keep track of your data.
Collaborate with your team by sharing the reports you get with them and managing their access depending on their roles.