Businesses can use a customer satisfaction survey template to measure how pleased their clients are with their products or services. Customers can often respond to a series of questions in the survey, giving the company insightful feedback.
The survey's objectives are to evaluate overall customer satisfaction and pinpoint areas where the company may make improvements.
To suit the requirements of the company, the customer satisfaction survey template can be customized. It may cover inquiries about specific products or services, the quality of the customer support received, the entire purchasing experience, and other topics.
The survey can be sent by social media, pop-up windows on the company website, or email.
This customer satisfaction survey template is useful for businesses that want to improve their customer satisfaction levels, increase customer loyalty, and stay ahead of their competitors. Businesses of all sizes and industries can use it.
- Multi-step form
- CSAT field
- Single-choice field
- Answer piping
- Score 0-10 field
- Long Text field (open-ended question)
Add answer piping to create interactive and personalized forms.
You can use conditional logic to show only relevant questions to users depending on their previous answers.
The “Design” tab of your form’s editor page gives you lots of opportunities to customize your form’s design. For example, you can change font and color, add background images, add your logo, or even customize the text on the buttons and messages.
Watch this video to see how to customize your form to the next level.
Properly constructed customer satisfaction surveys and questionnaires provide the insights that are the foundation for benchmarking customer happiness.
Depending on what customer metrics you intend to use, it will determine what type of survey questions you need to ask your customers. First, ask for an overall company rating, allow for text-based feedback, and don't forget to check the mobile optimization.
Below are some of the common questions:
When you’re ready to publish your form, you can add it to your website as an iframe, script, widget, or chatbot. Or send the form URL directly to users.
After publishing your survey and start gathering your customer feedback, you can organize this data in one place by creating instant reports. Build tables, charts, and boards to keep track of your data.
Do you want to delve deeper into customer insights and generate customers who are loyal and satisfied?
See other customer feedback surveys in our template gallery.