Customer satisfaction survey
Capture valuable feedback to elevate your business
Utilize a customer satisfaction survey template to gauge how satisfied your clients are with your products or services. Through a series of targeted questions, this survey provides your business with valuable insights straight from your customers.
The primary goals of this survey are to assess overall customer satisfaction and identify specific areas for improvement.
This customizable customer satisfaction survey template can be tailored to meet your company's needs. It can include questions about individual products or services, the quality of customer support, the purchasing experience, and more.
Distribute the survey via social media, website pop-ups, or email for maximum reach.
Who is it for?
This template is ideal for businesses aiming to boost customer satisfaction, enhance customer loyalty, and maintain a competitive edge. It is suitable for companies of any size and across all industries.
Types of customer satisfaction survey questions
- Customer Satisfaction Score (CSAT)
- Net Promoter Score (NPS®)
- Customer Effort Score (CES)
- Open-ended questions (Text Feedback)
- Action/Follow-up questions
Features included in this template
- Multi-step form
- CSAT field
- Single-choice field
- Answer piping
- Score 0-10 field
- Long text field (Open-ended question)
Enhance your forms with answer piping to create interactive and personalized experiences for respondents.
Use conditional logic to display only the most relevant questions based on previous responses.
Well-designed customer satisfaction surveys and questionnaires are essential for gaining insights that serve as the basis for measuring customer satisfaction.
The “Design” tab in the form editor allows extensive customization options. You can modify fonts, colors, and background images.
Add your logo, and tailor the text on buttons and messages.
Receive notifications for each new response and send personalized emails to your users that reflect your brand.
When your form is ready, you can publish it on your website as an iframe, script, widget, or chatbot, or directly send the form URL to your users.
After launching your survey and collecting feedback, consolidate the data into one place by creating instant reports. Build tables, charts, and Kanban boards to monitor your data effectively.
Looking to dive deeper into customer insights and foster a loyal, satisfied customer base?
Explore additional feedback surveys in our template gallery.