Customer feedback form

Improve your product/service to better meet your needs

You can identify patterns, understand customer needs, and discover methods to improve your product or service by collecting customer feedback. You can achieve all of this and more with a good customer feedback survey.

Businesses can use this template to collect feedback on various aspects of their products or services. It typically includes fields for contact information, rating scales, and a section for them to provide feedback.

It can have sections to rate different aspects of the product or service, such as quality, price, and customer support. You can use the feedback to improve the customer journey and make necessary changes to the business.

Who is this template for?

The "Customer feedback form" is for businesses and organizations to gather feedback from customers and enhance their products or services.

Companies in various industries such as retail, hospitality, technology, and more can use it.

Features used in this template

• Multi-step form
• CSAT field
• Single-choice question
• Score field
• Long text
• Email

Tips for a better feedback survey:

• Keep it clear and concise.
• Ask open-ended questions.
• Add multiple choices for a better customer experience.
• Use a mix of rating scales.
• Always follow up and take action to improve customer loyalty.

You can add more fields like name, phone, city, or any other fields based on your needs. Add answer piping to create interactive and personalized forms.

You can also receive a notification and an email every time the form receives a new response.

To publish your form on your website, you can use an iframe, script, widget, or chatbot. Or send the form URL directly to users.

So why not give it a try and see the impact it can have on your team? Sign up for Formaloo today and start creating your own feedback survey in minutes!