Customer satisfaction score
Improve your customers' satisfaction with CSAT Feedback template
A CSAT (Customer Satisfaction) form template aids organizations in gathering data and calculating customer satisfaction levels. Businesses can get insightful data from customers using the CSAT form template about how satisfied they were with a particular good or service, a particular encounter, or the overall experience.
Customers are frequently asked a series of questions or statements on the CSAT form template, which then prompts them to score their satisfaction on a predetermined scale. The scale can be displayed as emojis, smiling faces, ratings, or any other simple visual format that is simple for customers to comprehend and respond to.
Who is it for?
The CSAT feedback form can be used by a wide range of businesses and organizations, including e-commerce websites, software companies, service providers, online platforms, retailers, event planners, and more.
You can customize the look and feel of your form in a number of ways using the "Design" tab on the editing page. You can add images for the background and logo, modify the font and color, and customize the text that displays on buttons and notifications. You can also choose between emojis, smiley faces, or numeric types of CSAT.
Learn more about how to customize your form to the next level. You can get notified each time your users submit their feedback and send custom emails to your customers once they submit the form.
Use conditional logic in your form to make it more interactive and personalized. Show and hide questions depending on your user's previous answer.
Features used in this template:
- Multi-step form
- CSAT
- Long text field
You can get instant reports with the data you collected. Easily collaborate with your team to make more informed decisions by using the data to create tables, charts, and boards. Manage the access levels for your team members depending on their job responsibilities.
Learn more about how to create advanced charts using different sets of data.
To track your form submissions and prefill some of your fields, you can use URL parameters.
When you’re ready to publish your form, you can add it to your website as an iframe, script, widget, or chatbot. Or send the form URL directly to users.