CES feedback form

Measure customer experience with CES Feedback Widget

A CES (Customer Effort Score) feedback widget is a useful tool that aids organizations in gauging how easy interactions with consumers are and gathering input on the amount of effort they required to accomplish their intended results.

It is a small, interactive element that may be added to applications, websites, or communication channels to evaluate user experience and pinpoint areas for development to reduce user effort.

Customers are often prompted to rate or scale their agreement with remarks about how easy their experience was using the CES feedback widget. This scale can be a number rating system, a highly agree-strongly disagree scale, or an agree-disagree.

Who is it for?

The CES feedback can is used by a wide range of businesses and organizations, including e-commerce websites, software companies, service providers, online platforms, and more. 

Using the "Design" tab on the editing page, you can change a variety of elements that affect the way your form looks and feels. You can change the font, color, and text that appears on buttons and notifications, as well as add photos for the background and logo.

Watch this video to learn more about how to customize your form to the next level.

You can get notified once your users submit their feedback to track the data you are collecting. 

Use conditional logic in your form to make it more interactive and fun. You can show and hide questions depending on your user's previous answer or create multiple success pages. You can also redirect your users to different links depending on the feedback they gave you. 

Features used in this template: 

- Widget form
- Emoji CSAT field
- Email field
- Long text field

With the information you gathered, you can get instant reports. By leveraging the data to generate tables, charts, and boards, you can quickly interact with your team to make better-informed decisions. Manage the access levels for your team members depending on their job responsibilities.

Learn more about how to create advanced charts using different sets of data. 

When you're prepared to publish your form, you can include it as a widget or a chatbot on your website. You don't need to be an expert in coding to perform the simple copy-paste action.